Delivery & Returns

Shipping:

Orders are shipped as quickly as possible (maximum 24 hours, excluding weekends) after payment validation.

Once the package is taken charge of by the carrier, a tracking link will be sent to you by email or SMS.

Important:

• In case of any problem upon receipt of the package (damaged or lost package, missing item, wrong product, etc.), please report the incident to us within a maximum of 48 hours after delivery.
• For any blade broken or damaged during delivery, the problem must also be reported within 48 hours, with supporting photos, so that we can process a replacement or refund.

 

Returns:

Returns are accepted within 14 days from the date of receipt of the package, under certain conditions.

Hygiene products (clippers, blades, cutting accessories):

• Any item sealed in a blister pack can only be returned if the blister pack is intact.
• Once the blister pack is removed, for hygiene and safety reasons, no returns or refunds can be accepted.
• This policy complies with Article L221-28 of the French Consumer Code, which excludes from the right of withdrawal goods that have been opened and cannot be returned for sanitary reasons.